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COVID-19 Update

Our team is diligently working to reschedule postponed games from the final dates of our 2020 live tour. All tickets for postponed games will be valid for the rescheduled game. As soon as we have new dates confirmed, our current ticket holders will be the first to know. We are asking customers to hold onto their tickets until the new date is announced. Find all postponed games HERE.

If your game is canceled, any tickets purchased in-person at the box office, through the arena’s ticketing site, a group sales representative or Groupon will be automatically refunded. If you do not receive your refund within 30 days from the day the event was canceled, please reach out to your point of purchase. For tickets purchased through third party ticket sellers, you are subject to their policies for refunds and you must reach out to those companies directly. For FAQs click HERE.

The health and safety of our employees and guests continues to be our top priority. We are actively monitoring the situation and will resume our live tour when it is safe to do so. Our team is diligently working with industry leaders on safety measures and protocols in adherence with CDC guidelines.

Postponed Event FAQs

The Globetrotters website will indicate a “POSTPONED” status for all games that are currently postponed and waiting to be rescheduled. All other unplayed games from March/April 2020 have been canceled and ticket holders notified.
All tickets for postponed games will be valid for the rescheduled game. We are asking customers to hold onto their tickets until the new date is announced. At that time, you will have the opportunity to request a refund if you cannot attend the new date.
Once the game is rescheduled, you should receive a notification from your original point of purchase. If you are not sure, please check the schedule on HarlemGlobetrotters.com or the arena’s website.
Once the rescheduled game is announced, you will receive instructions to request a refund. If you purchased from a third party ticket seller (i.e. StubHub, VividSeats, TicketNetwork, or other brokers), please be advised that you are subject to the refund policies of that provider.
Depending on local social distancing restrictions, we may be required to move guests to new seats. If that happens, you will be notified of the change.
If your game is postponed, your magic passes will also be valid once the game is rescheduled. If your game is canceled, your magic passes will be refunded along with your game tickets.

Canceled Event FAQs

If your event is canceled, any tickets purchased in-person at the box office, through the arena’s ticketing site, a group sales representative or Groupon will be automatically refunded. If you do not receive your refund within 30 days from the day the event was canceled, please reach out to your point of purchase. For tickets purchased through third party ticket sellers, you are subject to their policies for refunds and you must reach out to those companies directly.
In most instances, refunds should be processed within 30 days of the date the event was canceled. If you do not receive your refund in 30 days, contact your point of purchase.